Clients often want to understand the specific advantages and improvements that RCM can bring to their healthcare operations. Joining hands with a team of experienced professionals will have significant advantages such as increased revenue, enhanced billing accuracy, and streamlined financial processes.

All engagements with Helping Hands involve a contractual agreement, and clients have the flexibility to conclude services with a 45-day notice

Our services cater to clinics across the nation, ensuring a seamless transition for your clinic or practice if relocation becomes necessary.

At Helping Hands, excellence is our foremost commitment. We actively seek client feedback, conducting regular reviews and updating our processes based on insights. This ongoing dedication ensures we consistently achieve and surpass high customer satisfaction levels.

The staffing for your account is tailored to your unique service requirements. Typically, clients have a dedicated account manager supported by a team of skilled medical billers and coders, ensuring personalized attention to your needs.

Our approach involves proactive follow-ups with patients as dictated by the practice’s specific requirements.

We have consistently achieved a success rate exceeding 95% across all specialties. Our commitment is to maintain a success rate of 99% or higher, a benchmark we successfully uphold for many of our clients.

Our value-added offerings encompass a patient call center, consultancy services, updates on healthcare trends, and the provision of customized regular reporting, as per client requirements.

At Helping Hands our focus is on enabling clients to deliver optimal patient care while maintaining a keen awareness of their collections. We provide robust financial controls through the provision of daily, weekly, and monthly reports, ensuring ongoing discussions and prompt addressing of any pertinent matters.

We adhere strictly to all compliance and HIPAA regulations governing software and IT. Our commitment to securing Protected Health Information (PHI) is fortified through regular HIPAA training sessions for all billing professionals. Additionally, we conduct HIPAA audits every two months, with reports rigorously reviewed by expert professionals to ensure ongoing compliance.

Our team of trained professionals facilitates a seamless transition to ICD-10 for your clinic by consulting on necessary changes and verifying their implementation. We also provide comprehensive training for your staff, ensuring they are well-equipped to navigate and utilize the ICD-10 coding system in accordance with the clinic’s specific requirements.

Our billing services operate on a percentage model, tied to the overall revenue collected. Fees are incurred only upon successful payment to your practice. For new practices, costs are introduced once payments are received. Opting for our services eliminates the need for hourly or in-house billing, streamlining the reimbursement process and minimizing upfront expenses.